Acceptable Use Policy

1. 1. Authorized devices only

You may submit only devices and accounts that you legally own or are expressly authorized in writing to manage.

You must not use FlareClem to bypass ownership controls, access another person's account, unlock a stolen device, or defeat security measures without authorization.

FlareClem may request proof of ownership or authorization at any time and may pause an order until it is provided.

2. 2. Prohibited conduct

The following are prohibited:

• Providing false identity, onboarding or verification information

• Submitting IMEI numbers, serial numbers or devices you do not own or are not authorized to manage

• Unlocking stolen devices or devices reported lost

• Manipulating payment flows, wallet balances or order state

• Reverse engineering, scraping, or interfering with protected service interfaces

• Overloading the platform or attempting unauthorized access

• Creating multiple accounts or using another person's account

• Reselling FlareClem services without written authorization

• Using the platform to commit or facilitate any criminal offence

3. 3. Payment integrity

Wallet funding is added only after Kora Pay confirms a successful payment.

You must not manipulate payments, attempt to obtain services without valid payment, initiate chargebacks on legitimate payments, or exploit wallet or order state.

4. 4. Enforcement

FlareClem may investigate suspicious activity, pause orders, restrict or suspend accounts, preserve records and, where required, report matters to competent authorities.

Account suspension for violations of this policy may affect wallet balance and access to pending orders as described in the Refund Policy.

5. 5. Reporting

Report suspected compromise, fraud, payment manipulation or unauthorized device activity through the support channel from your account.

Provide references and non-sensitive evidence only. Never send passwords, full card numbers or one-time passcodes.