Terms of Service
Last updated: 23 October 2026
These terms govern access to FlareClem, its account workspace, Naira wallet, mobile-service catalog and order tools.
1. Eligibility and accounts
You must provide accurate registration information, keep your credentials confidential and use an email address you are authorized to access. You are responsible for activity performed through your account until you notify us of suspected compromise.
We may request additional information when reasonably necessary to protect accounts, comply with law, prevent abuse or resolve a payment or service dispute.
2. Services and availability
Service listings, prices and completion estimates may change as availability is updated. A service being listed does not guarantee that every request will be accepted or completed.
Only submit devices and identifiers that you own or are authorized to service. You are responsible for checking that the selected service matches your device and intended outcome.
3. Wallet and payments
Wallet balances are denominated in Nigerian naira (NGN) and are intended to pay for eligible services on FlareClem. Wallet credits are recorded against payment references and ledger entries.
A wallet is not a bank account or an interest-bearing deposit. Funding is credited only after the payment has been confirmed.
4. Orders, cancellation and refunds
After confirmation, an order may be sent for fulfilment and the wallet is debited for the displayed amount. If a result cannot yet be confirmed, the order may remain under review. Do not repeatedly submit the same request while its status is unresolved.
Refund eligibility depends on the order outcome and the Refund Policy. No term here removes rights that cannot lawfully be excluded.
5. Suspension and changes
We may restrict or suspend access where reasonably necessary to investigate fraud, protect the service, enforce these terms or comply with law. We may update these terms by publishing a revised version with a new update date.
6. Contact and governing requirements
Use the support channel provided in your account for account, payment or order questions. Applicable mandatory consumer and data-protection laws continue to apply.