How Mobile Service Order Statuses Work
Understand common order statuses such as pending, processing, completed and rejected, and what to do if a request takes longer than expected.
Order statuses describe the latest information available to the platform. Processing time can vary by service type and the upstream system handling a request.
Pending and processing
Pending generally means the request is waiting for processing or a confirmed update. Processing means work is underway. Avoid placing a duplicate order while the original request may still be active.
Completed or rejected
Completed means the service returned a completion status; review the result details where available. Rejected means the request was not accepted or could not be completed, and the order-specific policy determines the next step.
When to contact support
Share the order reference, a concise description and any relevant screenshot with sensitive information hidden. Never send account passwords or payment one-time codes.
Explore FlareClem
Review available services and requirements before placing an order. Only request services for devices you own or are authorised to manage.