Before Requesting a Refund for a Mobile Service
What to collect before contacting support about a service order, including order references, status information and the applicable policy.
Refund eligibility depends on the service purchased, the order status and the published terms. Keeping the relevant information together helps support review a request efficiently.
Collect the order details
Prepare the order reference, service name, purchase date and a concise explanation. Do not send your password, full card details or verification codes.
Check the current status
An order that is still processing may need a status review before a decision can be made. Avoid creating duplicate requests while support investigates.
Review the published policy
Read the platform refund policy and any service-specific conditions. If you disagree with a decision, ask support to explain the applicable policy and next review step.
Explore FlareClem
Review available services and requirements before placing an order. Only request services for devices you own or are authorised to manage.