How to Prepare Your Phone Before Repair or Diagnostics
Back up your data, protect your accounts and reduce privacy risks before handing a phone to a repair or diagnostic provider.
A little preparation can protect personal data and reduce delays when a device needs diagnostics or repair.
Back up important data
Use the manufacturer’s supported backup method and confirm that important photos, contacts and files are accessible from the backup. Make sure you know how to restore your data.
Protect accounts
Never share account passwords or one-time verification codes casually. Ask the repair provider what access is necessary and whether a maintenance mode is available on your device.
Document the device condition
Record the device model, visible damage and accessories handed over. Use a reputable provider and ask how personal data will be handled.
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Review available services and requirements before placing an order. Only request services for devices you own or are authorised to manage.